Resume

Work Experience

January 30, 2024 – Today: Night Manager, Hotel Mövenpick Gammarth Tunis – Accor chain

Manage guest arrivals and departures during night hours, ensuring a seamless and professional
check-in and check-out experience.
Oversee all nighttime operations to maintain security protocols and uphold the highest standards of service quality.
Handle any incidents or emergencies promptly and efficiently, minimizing impact on guest experience.
Represent management during night hours by resolving cross-departmental incidents and personally attending to VIP guests.
Supervise and coordinate the night team, ensuring effective communication and a smooth transition to the morning shift.

June 01, 2022 – January 29, 2024: Receptionist, Hotel Mövenpick Gammarth Tunis – Accor chain

Support and replace the Night Manager, ensuring smooth overnight hotel operatios.
Perform accounting tasks to accurately close out the hotel’s business day.
Handle guest complaints efficiently and politely, ensuring quick resolution and guest satisfaction.
Prepare and present final bills to guest upon departure, manage foreign currency exchange
according to the daily exchange rates.
Escorted VIP guests, offering personalized assistance and detailed service information.
Ensure all resident comfort standards and policies of Accor are consistently followed.

November 01, 2019 – May 31, 2022: Receptionist, Hotel Laico Tunis SPA & Conference Centre

Manage guest check-in and check-out processes, ensuring a seamless and welcoming experience.
Facilitate guest’s stays by providing necessary information and assistance throughout their visit.
Coordinate room reservations and monitor room occupancy to optimize accommodation
availability.
Handle day-to-day accounting tasks, including invoicing for services, processing receipt, and
controlling deferred payments.
Maintain effective communication and coordination with other hotels department to ensure smooth operations.
Respond promptly to guest requests and inquiries to guarantee satisfaction.

Internship at Laico Tunis Hotel SPA & Conference Centre

1st passage of internship from 02 October 2018 to 30 November 2018
2nd passage of internship from 11 March 2019 to 29 April 2019
Main Tasks: Accommodation management, Reception duties, Catering coordination, Commercial
activities
Gained hands-on experience in customer service and hotel operations

2017-2019: Diploma in sales of tourist products, Travel agencies & Hotel

Institut Pascal

2017: High School Degree in economics and Management

Farhat Hached Technical High School – Rades

August 2025: ALL Stars Platform – ENA – EN (Accor Academy)
August 2025: DATA Web – GLOBAL – EN (Accor)
Coordinate room reservations an
August 2025: RESA Web – GLOBAL – EN (Accor)
August 2025: SOP Front Desk ibis – GLOBAL – MULTI (Accor)
March 2025: (2023) GDPR/PDP – Privacy and Data Protection – GLOBAL – MULTI (Accor)
January 2024: PCI DSS eMODULE (Accor)
OCTOGO: Neuro – Leadership and Self-Awareness ( 02-05-2024 to 04-05-2024 )

Hotel Systems: Opera Cloud 9, Opera 5, Opera V22, Hotix, Amadeus, Hotel link, Resa Web & TrustYou.
Microsoft Office: Excel, Power point, Word, Outlook.
Financial Reporting & Night Audits
Guest Relation & Complaint Resolution
Team Leadership & Emergency Situations Management

Arabic (Native Language) 100%

English (Fluent) 90%

French (Fluent) 90%

German (Beginner) 50%